Return Policy

All sales are final. Exchanges of equal or greater value will be accepted within 30 days of purchase and with the receipt. Please note, there may be an additional charge for exchanges of greater value due to the inventory adjustment in the system.

To help us rapidly process your request, please reach out to us at merch@frednats.com with details about your order and exchange request. We recommend that you mail back items via an insured mail service for your protection. Once we have received the original item purchased, we will ship out the exchanged item. 

*Please note that Fredericksburg Nationals Official Store will only refund shipping if your return was a result of our error.

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.